Hotels AI Concierge

Never Miss a Booking or Guest Call Again

Grace, your AI Concierge, answers every call in seconds,
capturing every booking and caring for every guest, 24/7.

No hold times. No missed calls. A flawless welcome, day and night.

Every booking captured 24/7 guest care up to 50 calls at once English · Russian · Arabic · French
The Persona of Service

Meet Grace

Your Best Concierge That Never Sleeps

Grace is your property's dedicated AI receptionist. She answers every call instantly, speaks with calm confidence, and handles guest requests with the discretion and tone expected from a luxury concierge.

Immediate response to up to 50 simultaneous calls with no busy lines or abandoned inquiries
True 24/7 guest coverage, ensuring excellence during nights, weekends, and peak hours
Fluent multi-language support including English, Russian, Arabic, and French
Consistent, accurate answers tailored to your property's specific information and amenities
The opportunity

Every unanswered call is a guest you never met.

Front desks get busy. Nights and weekends go quiet. Call centers feel like call centers. SmartVoice gives every caller a warm, knowledgeable concierge the moment they reach out, so no booking and no guest ever slips away.

0%
of guest calls answered, never a voicemail
0
calls handled at once, no busy lines
24/7
always awake, every day of the year
How it works

A simple experience for guests. A reliable system for your team.

01

A guest calls your property

Your line rings as always. If the team is busy or it's after hours, Grace answers instantly, never dropping a call.

02

Grace handles the request

With poised professionalism she answers property questions, takes bookings, and fulfills requests, in the guest's own language.

03

Your team gets everything

Every booking, detail, and guest need is logged and sent to your staff in real time, a seamless bridge to in-person service.

Capabilities

Everything a great concierge does, at the speed of now.

Built for hospitality from the first line of code, not a generic bot wearing a uniform.

Instant booking handling

Captures reservations and requests in the moment, so no opportunity waits for a callback.

Multilingual guest care

Greets and serves guests fluently in their own language, with a naturally warm tone.

Always available

24/7, 365 days a year. Nights, weekends, and holidays are covered without overtime.

Knows your property

Answers from your amenities, policies, and rates, accurately and consistently every time.

Seamless team handoff

Every booking and message lands with your staff in real time, ready for the personal touch.

Brand-perfect tone

Speaks in your voice, with the discretion and polish your guests expect from your name.

Positioning

Designed for service-driven properties.

"SmartVoice is built for hotels that value service excellence over call centers, IVR menus, and missed guest calls."

By handling routine inquiries around the clock, we free your front desk and reservations team to focus on the high-touch moments that define your brand.

Questions

What hoteliers ask us first.

How quickly can we go live?

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Most properties are live within days. We configure Grace with your property details, voice, and languages, then connect her to your phone line. No new hardware required.

Which languages does Grace speak?

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Grace is fluent in English, Russian, Arabic, and French, and detects the guest's language automatically to respond naturally in their tongue.

How does Grace know about our property?

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We build Grace a private knowledge base from your amenities, policies, rates, and FAQs. She answers only from your information, so every reply is accurate and on-brand.

What happens to bookings and messages?

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Every booking, request, and detail is logged and delivered to your team in real time, so your staff can pick up seamlessly and deliver the in-person experience.

Will it replace our front desk?

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No. Grace handles the routine and the overflow, the after-hours and the busy moments, so your team is freed to focus on the high-touch interactions that define your brand.

How is pricing structured?

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Pricing is tailored to your property's size and call volume. Book a private consultation and we'll prepare a proposal built around your needs.

Inquiry

Let's talk.

Every property is unique. Book a private consultation to see how Grace can be tailored to your brand's voice and service standards.